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Entries Tagged as 'Customer Service as Marketing'

Another Case of Customer Service Stupidity

January 17th, 2010 · 1 Comment · Business Ethics, Customer Service as Marketing, Shel's Personal Life


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An easy way to promote your store/office–with the power of water

August 8th, 2009 · Comments Off · Customer Service as Marketing, Energy & Sustainability, Marketing Techniques and Philosophies, People Helping People


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BNET: Why Bing Won’t Bother Google–and What Microsoft Should Do Instead

June 7th, 2009 · 2 Comments · Customer Service as Marketing, Marketing Techniques and Philosophies, Marketing Trends/News

The article does have a solution for Microsoft, though: it identifies a core weakness of Google’s and gives Microsoft an exact recipe to exploit this vulnerability.

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The Democratized Encyclopedia: Social Networks

April 29th, 2009 · 2 Comments · Customer Service as Marketing, Frugality/Frugal Fun, Marketing Techniques and Philosophies, Web 2.0/Social Media


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Facebook Bows to Pressure, Reverts to Old TOS

February 18th, 2009 · Comments Off · Business Ethics, Customer Service as Marketing, Transparency vs. Secrecy, Web 2.0/Social Media


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With Attitudes Like These, No Wonder Traditional Journalism Is Dying

December 9th, 2008 · 2 Comments · Customer Service as Marketing, Marketing Techniques and Philosophies, Marketing Trends/News, media-general, Uncategorized, Web 2.0/Social Media


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The Power of Patience, Persistence, and Positivity

November 13th, 2008 · 1 Comment · Abundance and Prosperity, Customer Service as Marketing, Publishing, Shel's Personal Life, Uncategorized

No matter how many times I called and got voicemail, I never left a negative message. No matter how many weeks went by with no communication, I always approached each new call without recrimination. I listened politely to the editor complain about the agent, and on other calls, the agent complain about the editor. But when I needed to complain I vented to someone who had no involvement in the deal.

And now, finally, we have a deal that all four parties–myself, my co-author, his agent, and the editor at the publishing house–are all happy with.

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Watch This Space: Art of Apology Wednesday

October 7th, 2008 · 1 Comment · Customer Service as Marketing, Ethics: General, General Commentary


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Ken McArthur’s Grand Viral Marketing Experiment

April 1st, 2008 · 1 Comment · Abundance and Prosperity, Customer Service as Marketing, Marketing Techniques and Philosophies, People Helping People, Publishing, Web 2.0/Social Media


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A New Discovery…And a Web 2.0 Moment

November 30th, 2007 · Comments Off · Blogroll, Customer Service as Marketing, Marketing Techniques and Philosophies, Marketing Trends/News, Web 2.0/Social Media

What especially interests me is the way I found him. I participate fairly passively on several Web 2.0 social networking sites. This morning, I logged onto Plaxo and found that someone in one of my groups had posted a link

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