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BNET: Why Bing Won’t Bother Google–and What Microsoft Should Do Instead

June 7th, 2009 · 2 Comments · Customer Service as Marketing, Marketing Techniques and Philosophies, Marketing Trends/News

Fascinating article on BNET about how Microsoft’s much-ballyhooed Bing search engine is no Google killer–because, as I’ve been saying for years (including in my award-winning sixth book, Principled Profit: Marketing That Puts People First), branding is not about how much money you pour into the marketing, but about the superior service or product or experience you can deliver.

Which is, after all, how Google achieved search dominance in the first place, as anyone who remembers searching with clunky tools of the mid-90s will attest.

The article does have a solution for Microsoft, though: it identifies a core weakness of Google’s and gives Microsoft an exact recipe to exploit this vulnerability.

I won’t spoil the surprise. Go read it.


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