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Name: Shel Horowitz
Location: Hadley, Massachusetts, United States |
A blog about business ethics from Shel Horowitz, expert on Green principles and business ethics as success drivers. This blog covers the intersections of ethics, politics, media, marketing, and sustainability.
About Shel: Copywriter, marketing and publishing consultant, speaker, and award-winning author of seven books. The three most recent are Principled Profit: Marketing That Puts People First, Grassroots Marketing for Authors and Publishers, and Grassroots Marketing: Getting Noticed in a Noisy world.
Shel specializes in affordable, ethical, and effective marketing for authors, publishers, small businesses, nonprofits, and community groups.
He's currently engaged in a campaign to get 25,000 people to sign--and spread--the Business Ethics Pledge: www.business-ethics-pledge.org



Another Company *Almost* Gets It Right–And Then Blows It
April 23rd, 2006 · No Comments · Customer Service as Marketing, General Commentary, Uncategorized
On the same day I wrote about how a certain electronics company actually threw away the money I already spent with them, I got a mailing from Verizon–a glitzy thing, custom paper size, elegantly designed, a self-mailer with two folds.
This mailing was properly targeted: the right issue, the right offer, to the right audience. It discusses changes in the way secure URLs are handled on the Web, and I (as the owner of several e-commerce websites) am exactly the person who should be receiving this. There’s an offer of a free White Paper, very good–and even a sweetener with some urgency: a free MP3 player for the first 100 respondents. That actually got it out of the low priority, do whenever pile and into the do right now, since I must be the last person in Massachusetts without an iPod.
So what’s the problem? This company spent some substantial chunk of money to bring me to the site, actually overcame my substantial sales resistance–and what happened when I got there? I entered the URL–and what did I get?
Sure am glad it’s not my money being squandered!
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